Auckland Office 13 Chelmsley Avenue Henderson
022 552 6437
Helpdesk Service
We are at your service with unlimited support for any of your IT related issues.
Helpdesk Service
Through our Help Desk program Anges Technologies assists your end users with anything from in depth server and network devices management right down to MS Office, to usage issues regarding their devices, password resets, printer issues and anything in between.
Get in touch with us today to explore exactly how we can integrate with your business!
Overflow management
Dealing with inconsistent support volumes?
Forecasting Service Desk support volume sometimes can be an impossible task with so many factors contributing to the volume increase such as:
A network event for example can cause alerts from hundreds of devices resulting in hundreds of new tickets for Service desk to view and manage.
- Addition of new Infrastructure
- Transition of new IT services – Most projects fail to foresee the impact of support volume increase mostly due to inadequate handover
- IT Changes going wrong
- Vendor alerts
- Legacy Infrastructure
All of this can cause a significant impact on the response and resolution time increasing frustration and decreasing customer satisfaction. SLA’s and team morale takes a hit as a result.
We offer a dedicated team to manage the overflow of volume making it easier to deal with it immediately. This solution also reduces the time taken through approvals required every time there is a need to deal with increased support volume
01Tier 1 Support
Tier 1 provides basic software application and/or hardware support to callers.
02Tier 2 Support
Tier 2 provides more complex support and/or subject matter expertise on software applications and/or hardware and is usually an escalation of the call from Tier 1.
03Tier 3 Support
As part of our outsourced help desk services, we provide Tier 1, a blended Tier 1 and Tier 2, and some Tier 3 Support (depending upon the support required).
Speak with an
Expert today !!
